Return Policy

At GROOV PARFUMS, we are committed to ensuring our customers receive the highest quality products. Please review our return policy carefully before making a purchase.

No Returns Policy

All sales are considered final. Due to the nature of our products, we do not offer returns or exchanges. We encourage you to review your order thoroughly before completing your purchase.

Damaged or Defective Items

While we take great care in packaging and shipping your order, unforeseen damage during transit may occur. If you receive a damaged or defective item, we are here to assist you.

Steps to Resolve the Issue

1. Notify Us Promptly:

   • Contact us within 24 hours of receiving the damaged or defective product by emailing us at support@groovparfums.com.

2. Provide the Following Details:

   • A detailed description of the issue.
   • Clear photographs and a video showing the damaged or defective product and its packaging.
   • Your order number and contact information.

Resolution Process

• Once we receive your email with the required information, our team will review your claim and respond promptly.
• Based on our assessment, we will provide an appropriate resolution.

Important Notes

• Claims submitted after 24 hours of delivery will not be eligible for resolution.
• We reserve the right to request additional information to support your claim.
• If sufficient evidence is not provided, we may decline the claim.

For any questions or further assistance, please contact our support team at support@groovparfums.com.

Thank you for choosing Groov Parfums!