Find all refund-related information here.
Refund Policy
At Groov Parfums, we prioritize customer satisfaction and ensure that every product meets our quality standards. Below, you will find all relevant information regarding refunds and our process for handling defective or damaged items.
Refund Eligibility
We regret to inform our valued customers that refunds are not available for any of our products. This policy allows us to maintain the highest standards of quality and pricing.
Defective or Damaged Items
Despite our stringent quality control measures and secure packaging, there may be rare instances where an item is damaged or defective upon delivery.
In such cases, we are committed to resolving the issue promptly. Please follow these steps:
- Contact Us: Email our support team at support@groovparfums.com within 24 hours of receiving the item.
- Provide Evidence: Include a detailed description of the issue along with clear photographs or a video of the damaged or defective product.
- Resolution: Once our team reviews the information provided, we will determine the appropriate resolution.
Important Notes
- Claims submitted beyond 24 hours of delivery may not be eligible for resolution.
- We reserve the right to request additional information or evidence to verify claims.
For further assistance, please feel free to contact us at support@groovparfums.com.
Thank you for choosing Groov Parfums.
